Terms of Service

Social Jam Ltd

Terms of Service

mysocialjam.ie Web Application

Version 1.0   |   Effective Date: [30/03/2026]   |   Last Updated: [08/01/2026]

1. Introduction & Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, “your”) and Social Jam Ltd, a company incorporated in Ireland (“Social Jam”, “we”, “us”, “our”), governing your access to and use of the Social Jam website at socialjam.ie and the Social Jam web application (collectively, the “Platform”).

By registering for an account, subscribing to our service, or otherwise accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy and Data Protection Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must not access or use the Platform.

Registered Company: Social Jam Ltd

Registered Address: Westport, Co. Mayo, Ireland

Contact Email: info@socialjam.ie

Legal Email: info@socialjam.ie

2. Eligibility & Account Registration

2.1 Eligibility

By using the Platform, you represent and warrant that:

  • You are at least 18 years of age
  • You are using the Platform for business purposes and not as a consumer for personal use
  • You have the legal capacity and authority to enter into these Terms on behalf of yourself or the business entity you represent
  • Your use of the Platform does not violate any applicable law or regulation

2.2 Account Registration

To access the Platform, you must register for an account by providing accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorised access or security breach at info@socialjam.ie

We reserve the right to refuse registration, suspend, or terminate accounts at our sole discretion, including where we reasonably believe information provided is inaccurate, false, or misleading.

2.3 Business Accounts

Social Jam is a business-to-business (B2B) platform designed for use by businesses and their authorised representatives. If you are registering on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms. References to “you” in these Terms include both the individual user and the entity on whose behalf you are acting.

Where accounts support multiple users or team members, the account holder (the subscribing business) remains responsible for ensuring all authorised users comply with these Terms. Details of multi-user account permissions will be set out in the relevant subscription plan documentation.

3. The Platform & Services

3.1 Description of Services

Social Jam provides an AI-powered social media automation platform that enables businesses to create, schedule, publish, and manage social media content across connected platforms, including Instagram, Facebook, LinkedIn, X (Twitter), TikTok, and Google Business (collectively, “Connected Platforms”).

Key features of the Platform may include:

  • AI-assisted social media content generation (captions, hashtags, images and video)
  • Content scheduling and automated publishing
  • Community management and reply handling
  • Performance analytics and reporting
  • Brand profile management and asset storage

3.2 Third-Party Platform Integrations

The Platform connects to third-party social media platforms via their official APIs. Your use of these Connected Platforms is subject to their own terms of service and privacy policies, which are separate from these Terms. Social Jam is not responsible for any changes to Connected Platform APIs, features, policies, or availability that may affect the functionality of our Platform.

You are responsible for ensuring that your use of Connected Platforms via Social Jam complies with each platform’s terms of service, community guidelines, and applicable advertising standards.

3.3 AI-Generated Content

The Platform uses trained AI Agents to generate analyse, strategise and deliver social media content, for your approval and on your behalf. You acknowledge and agree that:

  • AI-generated content is provided as a tool to assist you and does not constitute professional, legal, marketing, or editorial advice
  • You retain full responsibility for reviewing, approving, and ensuring the accuracy, appropriateness, and legality of all content published through the Platform
  • Social Jam makes no warranty that AI-generated content will be free from errors, inaccuracies, or bias
  • You must not use the Platform to publish content that is false, misleading, defamatory, unlawful, or in violation of any applicable advertising standards or regulations

3.4 Service Availability

We will use commercially reasonable efforts to make the Platform available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted or error-free access and we reserve the right to suspend or restrict access to the Platform for maintenance, upgrades, security purposes, or other operational reasons. We will endeavour to provide advance notice of planned downtime where reasonably practicable.

4. Subscription & Payment Terms

4.1 Subscription Model

Access to the Platform is provided on a monthly rolling subscription basis. Your subscription begins on the date your account is activated and renews automatically each calendar month unless cancelled in accordance with Section 4.4 below.

4.2 Pricing & Billing

Subscription fees are as set out on our website at socialjam.ie/pricing (or as otherwise agreed in writing) at the time of your subscription. All fees are quoted exclusive of VAT unless otherwise stated. VAT will be applied at the applicable Irish rate where required by law.

Payment is processed securely by Stripe, our third-party payment processor. By subscribing, you authorise Social Jam to charge your nominated payment method on a recurring monthly basis. You are responsible for ensuring your payment details remain current and accurate.

We reserve the right to change our subscription fees on reasonable notice of not less than 30 days. Continued use of the Platform after a price change takes effect constitutes your acceptance of the new pricing.

4.3 No Refund Policy

All subscription fees are non-refundable once payment has been taken. This includes partial months, unused features, or where your account is suspended due to a breach of these Terms. This does not affect any statutory rights you may have under Irish or EU consumer protection law, though we note that this Platform is provided for business use only.

In exceptional circumstances, and at our sole discretion, we may consider goodwill credits on a case-by-case basis. Any such credits will be applied to future subscription payments and will not be paid in cash.

4.4 Cancellation

You may cancel your subscription at any time by providing 30 days’ written notice to info@socialjam.ie or through your account settings where available. Your subscription and access to the Platform will continue until the end of the 30-day notice period, after which your account will be deactivated.

Following cancellation, we will retain your data for a period in accordance with our Privacy and Data Protection Policy, after which it will be securely deleted. You may request earlier deletion of your data subject to any legal retention obligations we are required to fulfil.

4.5 Non-Payment & Suspension

If any payment due under these Terms is not received by its due date, we reserve the right to suspend access to your account without notice until payment is received in full. Continued non-payment may result in termination of your account. We reserve the right to charge interest on overdue amounts at the rate applicable under the Late Payment of Commercial Debts (Interest) Act or applicable Irish legislation.

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Platform solely for lawful business purposes in accordance with these Terms and all applicable laws and regulations. You agree to use the Platform in good faith and in a manner that does not harm Social Jam, other users, third parties, or the integrity of the Connected Platforms.

5.2 Prohibited Conduct

You must not use the Platform to:

  • Publish, schedule, or distribute content that is unlawful, defamatory, fraudulent, misleading, discriminatory, hateful, threatening, or obscene
  • Violate any applicable advertising standards, consumer protection laws, or platform-specific community guidelines
  • Infringe the intellectual property rights, privacy rights, or other rights of any third party
  • Transmit spam, unsolicited communications, or engage in any form of automated abuse of Connected Platform APIs
  • Attempt to gain unauthorised access to our systems, other user accounts, or any connected third-party systems
  • Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Platform
  • Resell, sublicense, or otherwise make the Platform available to any third party without our prior written consent
  • Use the Platform in any way that could damage, disable, overburden, or impair our servers or networks
  • Upload or transmit viruses, malware, or any other malicious code
  • Circumvent or attempt to circumvent any usage limits, access controls, or security measures on the Platform
  • Use the Platform to engage in any activity that breaches the terms of service of any Connected Platform

5.3 Suspension & Termination for Violations

We take breaches of this Acceptable Use Policy seriously. Where we reasonably believe a violation has occurred or is occurring, we reserve the right to:

  • Immediately suspend access to your account without notice
  • Remove or disable any content published or scheduled through the Platform
  • Terminate your subscription and account permanently
  • Report the matter to relevant regulatory authorities or law enforcement where required

Where suspension or termination occurs due to a breach of this policy, no refund of subscription fees will be provided. We will endeavour to notify you of any suspension or termination, except where doing so would compromise a security investigation or is otherwise not reasonably practicable.

6. Intellectual Property

6.1 Social Jam Platform & Technology

The Platform, including all software, technology, algorithms, designs, interfaces, trademarks, brand assets, and documentation, is the exclusive property of Social Jam Ltd and is protected by Irish and international intellectual property laws. Nothing in these Terms grants you any ownership interest in the Platform or our intellectual property.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purposes described in these Terms and for the duration of your active subscription.

6.2 Your Content & Data

You retain full ownership of all content, data, brand assets, and materials that you upload to or create through the Platform (“Your Content”). This includes content generated by the AI features of the Platform at your direction and on your behalf.

By using the Platform, you grant Social Jam a limited, non-exclusive, royalty-free licence to access, store, process, and use Your Content solely for the purposes of providing the Platform services to you. We will not use Your Content for any purpose beyond delivering our services, and we will not sell or share Your Content with third parties except as described in our Privacy and Data Protection Policy.

You represent and warrant that you have all necessary rights, licences, and permissions in respect of Your Content and that Your Content does not infringe the rights of any third party.

6.3 Feedback

If you provide us with feedback, suggestions, or ideas relating to the Platform, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, incorporate, and commercialise such feedback without restriction or compensation to you.

7. Data Protection

Your privacy is important to us. Our collection and use of your personal data is governed by our Privacy and Data Protection Policy, which forms part of these Terms and is available at socialjam.ie/privacy.

Where Social Jam processes personal data on your behalf in the course of providing the Platform services (for example, processing data relating to your social media audiences or your customers), Social Jam acts as a data processor and you act as the data controller in respect of such data. In this capacity, you are responsible for ensuring that you have a lawful basis to share such data with us and that you comply with all applicable data protection obligations, including GDPR.

Where required under GDPR, a separate Data Processing Agreement (DPA) will be made available to you. Please contact info@socialjam.ie for further information.

8. Disclaimers & Limitation of Liability

8.1 Platform Provided “As Is”

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, Social Jam makes no representations or warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that: (a) the Platform will meet your specific requirements; (b) the Platform will be uninterrupted, timely, secure, or error-free; (c) results obtained from the use of the Platform will be accurate or reliable; or (d) any AI-generated content will be suitable for publication without review.

8.2 Social Media Platform Dependencies

Social Jam’s functionality depends on access to third-party social media platform APIs. We are not responsible for any interruption, restriction, or change to Connected Platform APIs, features, or policies that may affect the availability or functionality of our Platform.

8.3 Limitation of Liability

To the fullest extent permitted by Irish law, Social Jam’s total aggregate liability to you for any claims arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total subscription fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.

In no event shall Social Jam be liable for any:

  • Loss of profits, revenue, or anticipated savings
  • Loss of business, contracts, or opportunities
  • Loss of data or content
  • Reputational damage or brand harm
  • Indirect, incidental, special, consequential, or punitive damages

even if Social Jam has been advised of the possibility of such damages. Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by Irish law.

8.4 Indemnification

You agree to indemnify, defend, and hold harmless Social Jam Ltd, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Platform; (b) Your Content; (c) your breach of these Terms; or (d) your violation of any applicable law or third-party rights.

9. Term & Termination

9.1 Term

These Terms commence on the date you first access or register for the Platform and continue for as long as you hold an active subscription or account, unless terminated earlier in accordance with this section.

9.2 Termination by You

You may terminate these Terms by cancelling your subscription in accordance with Section 4.4. Termination will take effect at the end of the 30-day notice period.

9.3 Termination by Social Jam

We may terminate or suspend your access to the Platform immediately and without notice if:

  • You materially breach these Terms and fail to remedy the breach within 14 days of written notice (where the breach is capable of remedy)
  • You breach the Acceptable Use Policy in Section 5
  • You fail to pay any subscription fees when due
  • We are required to do so by law or regulatory authority
  • We reasonably believe your use of the Platform poses a security risk or legal liability

We may also terminate these Terms on 30 days’ written notice for any reason at our discretion, in which case we will provide a pro-rata refund of any prepaid fees for the unused portion of the notice period.

9.4 Effect of Termination

Upon termination of these Terms for any reason: (a) your licence to use the Platform ceases immediately; (b) you must cease all use of the Platform; and (c) any outstanding payment obligations survive termination. Clauses which by their nature should survive termination (including Sections 6, 7, 8, 9.4, 10, and 11) shall continue in full force and effect.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. Where we make material changes, we will notify you by email (where we hold your email address) and/or by posting a notice on the Platform, with a minimum of 30 days’ notice before the changes take effect.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and cancel your subscription before the changes take effect.

11. General Provisions

11.1 Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Ireland. The parties irrevocably submit to the exclusive jurisdiction of the courts of Ireland to settle any dispute or claim arising out of or in connection with these Terms.

11.2 Entire Agreement

These Terms, together with our Privacy and Data Protection Policy and any other policies or documents incorporated by reference, constitute the entire agreement between you and Social Jam in relation to the Platform and supersede all prior agreements, representations, and understandings.

11.3 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

11.4 Waiver

No failure or delay by Social Jam in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. No single or partial exercise of any right or remedy shall preclude any further exercise of that or any other right or remedy.

11.5 Assignment

You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our prior written consent. Social Jam may assign these Terms in whole or in part to any affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided we give you reasonable notice.

11.6 Force Majeure

Social Jam shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, government action, internet outages, or third-party platform failures.

11.7 Notices

All legal notices to Social Jam under these Terms must be sent in writing to info@socialjam.ie or to our registered address. Notices will be deemed received on the next business day following sending by email (provided no delivery failure notification is received).

11.8 Third Party Rights

These Terms do not confer any rights on any third party. The Contracts (Rights of Third Parties) Act does not apply to these Terms.

12. Contact Us

If you have any questions about these Terms or your use of the Platform, please contact us:

General Enquiries: info@socialjam.ie

Legal & Compliance: info@socialjam.ie

Data Protection: info@socialjam.ie

Address: Social Jam Ltd, Westport, Co. Mayo, Ireland

Website: socialjam.ie